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Here at DrumTone.com your satisfaction is our #1 goal. If you are dissatisfied with your order due to any manufacturing defects, you can return your items for a refund or exchange. Refunds for items received by us within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address with your assigned RMA # provided to you by our email reply to your emailed request sent to: Paul@DrumTone.com 
 
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